Thanks for your interest!
Our business has grown since 2012 with the strong support of local commission shops. Because of that, we’ve been able to keep our prices affordable for customers while meeting requirements of the shops.
As with any business partnership or major purchase, there are always disclaimers and conditions to agree to. Here’s ours.
If you have a concern or question, please reach out to us.
Wholesale Terms & Conditions:
Each applicant must be approved before permitted wholesale status. Once approved you can begin shopping. $200 minimum per order.
We will deliver within Fredericton city limits for free within 5 business days. For surrounding areas, we offer delivery for $15 if you don’t want to pick up from our Douglas location. All other locations, wholesaler pays shipping.
We reserve the right to change our prices at any time.
Coupon codes do not apply to wholesaler orders.
You may not relabel our products for any purpose. We follow Canadian cosmetics regulations and the labels are designed purposefully and lawfully. We do not offer drop shipping.
There are some exclusions as to what wholesalers can purchase, if you don’t see a wholesale discount, it’s not available for wholesale purchase because these are special offerings.
IMPORTANT: Because of the delicacy of natural, handmade products, they require special care and attention. Soaps degrade quickly when not properly stored away from sunlight and moisture; and our balms are sunlight and temperature sensitive. You must agree to respect their integrity by keeping them away from moisture, direct sunlight and avoiding drastic temperature fluctuations (repeated outdoor markets in summer or winter; frozen or hot conditions). These factors will quickly degrade the products after just several fluctuations, thereby destroying the soaps and labels, creating a subpar presentation to potential buyers. If you cannot guarantee this, we’d appreciate you consider your commitment as a wholesaler. (Ex: selling at weekly, winter, excessively hot or rainy outdoor markets and other damp environments; letting items sit in the sun or near a sunny window in your shop.)
Our products have a guaranteed shelf life of one year after purchase in proper conditions. We strongly recommend they be discounted to encourage quick sale before they expire. All products are made in small batches frequently so are guaranteed fresh. We don’t use synthetic preservatives, so we cannot guarantee quality past one year of purchase. Starting in Feb/24, items (excluding soaps) are marked with a manufacture date on the bottom. If long term storage is needed, please store products in a cool, dry place such a a fridge or contact us to discuss your concerns.
Selling on your store’s website is fine and we appreciate it- please keep it up to date if we change the labels, pricing or discontinue products. You may not sell our items on Amazon, eBay, auctions, or third-party marketplaces (Etsy, Faire, etc).
No returns or chargebacks unless there’s an issue with a recalled product or manufacturing defect, in which case, we will reach out. If you need support regarding a product, please contact us and we’re happy to discuss concerns.
We do not offer exclusivity. Not all shops are a good fit for all products. (Ex: We offer bulk containers at a refillery, but not every shop.)
We provide complimentary “Testers” for some products that will be clearly labelled as Testers, unless otherwise arranged. If they are broken or disappear, we will replace them for a fee. The complimentary testers must be replaced yearly or when necessary to ensure fresh product. They’ll have a manufacturing date code on the container.
Products will not be shipped or delivered until payment is received.
Payment must be made within 14 days of order or the order will deem null and void.
We reserve the right to refuse or terminate the wholesale status at any time, as do you, the wholesalers. Clear communication is always appreciated. In the case of no communication or “ghosting”, we will assume the relationship terminated.
We reserve the right to update these terms at any time.